Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.

Utility Customer Service Training Series 1

Utility Customer Service Training Series 2

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Michelle Weekley

Manager, Member Training

Upcoming Events

4
June 2025

ECG Engineering & Operations Conference

8 AM EST

ECG’s annual Engineering and Operations Conference is strategically structured to give our members more one-on-one time to network and have in-depth conversations with vendors and utility professionals. Session topics presented by Industry Experts are… read more

4
June 2025

ECG Board Meeting

9 AM EST

The ECG June Board Meeting will be in conjunction with the ECG Engineering & Operations Conference at the Savannah Marriott Riverfront. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth… read more

10
June 2025

Utility Customer Service Training Series 1: Module 4

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

11
June 2025

Advanced Lineworker Program Module 2

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

24
June 2025

Excellence As a Supervisor Series 2: Module 1

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more

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