Utility Customer Service Training

ECG’s Customer Service Training Program is customized for municipal utilities and provides municipalities with the necessary skills and resources to deliver excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.

The Customer Service program provides hands‐on participation, role playing exercises, and practical solutions to daily dilemmas related to customer interaction. We will explore strategies to become a successful communicator, learn to deal with angry and dissatisfied customers and improve internal communication and collaboration.  You will discover methods to understand and connect with a diverse customer base.

The program is designed to provide maximum benefit while limiting time away from  your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented.  You must attend all six Series to receive the Certificate.

Topics:
Series 1 – Customer Service Communication
Series 2 – The SELF Evaluation: Self-awareness for Improved External and Internal Service
Series 3 – Dealing with Stress Caused by Angry and Difficult Customers
Series 4 – Resolving High Bill Complaints / Education of Energy Conservation & Efficiency Improved
Series 5 – Customer Service by Phone
Series 6 – Understanding Collections and Disconnections

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Michelle Weekley

Office Manager, Operations


Upcoming Events

22
August 2022

Apprentice Class 59C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

24
August 2022

ECG Board Meeting

12 AM EST

The ECG August Board Meeting will be held in conjunction with the Strategic Planning Meeting at The Ritz-Carlton Reynolds, Lake Oconee. Meeting time TBD. Click here to view ECG Board-approved minutes from previous meetings.read more

14
September 2022

Advanced Lineworker Program Module 3

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

20
September 2022

NESC Update Class

8 AM EST

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23
September 2022

Class 58 Graduation

10 AM EST

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