Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is customized for municipal utilities and provides municipalities with the necessary skills and resources to deliver excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.

The Customer Service program provides hands‐on participation, role playing exercises, and practical solutions to daily dilemmas related to customer interaction. We will explore strategies to become a successful communicator, learn to deal with angry and dissatisfied customers and improve internal communication and collaboration.  You will discover methods to understand and connect with a diverse customer base.

The program is designed to provide maximum benefit while limiting time away from  your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented.  You must attend all six Series to receive the Certificate.

Topics:
Series 1 – Customer Service Communication
Series 2 – The SELF Evaluation: Self-awareness for Improved External and Internal Service
Series 3 – Dealing with Stress Caused by Angry and Difficult Customers
Series 4 – Resolving High Bill Complaints / Education of Energy Conservation & Efficiency Improved
Series 5 – Customer Service by Phone
Series 6 – Understanding Collections and Disconnections

Click Here to Register Now

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Michelle Weekley

Manager, Member Training & Operations Support


Upcoming Events

27
March 2024

ECG Board Meeting

10 AM EST

The March ECG Board Meeting will be held on-site at the Washington County Chamber of Commerce, 603 South Harris Street, Sandersville, GA 31082. It will also be available via Zoom; information is attached.… read more

8
April 2024

Apprentice Class 67 Academic Start

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

10
April 2024

ECG Foreman & Supervisor Conference

12 PM EST

The ECG Foreman & Supervisor Conference is held annually to keep Members informed on the latest safety techniques, tools, and management styles and to create an environment conducive to establishing and building professional relationships with peers and… read more

15
April 2024

Overhead Hotline School Class 10

1 PM EST

ECG’s Overhead Hotline School is designed to give linemen and Apprentice Lineworker Program graduates additional training. The program is simulated energized and at no time will students handle energized conductors. The school’s focus is to train students… read more

24
April 2024

ECG Board Meeting

10 AM EST

The April ECG Board Meeting will be held at the MEAG Power Transmission Training Facility. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth Wednesday of every month at the MEAG Training Facility… read more