- Basic Electric Rates
- Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)
- Conducting Effective Performance Appraisals:Turning Conversations into Momentum
- Excellence As a Supervisor
- Getting the Most Out of Your Multigenerational Team (for leaders)
- The 95% Rule: 29 Employment Law Axioms
- Utility Customer Service Leadership
- Utility Customer Service Training
- Utility Management Series
- Voices That Deliver: Speaking Skills for Utility Employees
Utility Customer Service Training
ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.
Utility Customer Service Training Series 1
Utility Customer Service Training Series 2
