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Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

19
June 2024

Advanced Lineworker Program Module 2

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

25
June 2024

Customer Service Training Series 2: Module 5

9 AM EST

Positive Assertiveness in the Workplace In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and… read more

23
July 2024

Customer Service Training Series 2: Module 6

9 AM EST

The CSR as a Brand Ambassador In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use… read more

28
July 2024

ECG Board Meeting

6 PM EST

The July ECG Board Meeting will be held in conjunction with the MEAG Power Annual Meeting at the Ritz-Carlton, Amelia Island, Amelia Island, FL. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth… read more

30
July 2024

Customer Service Leadership: Module 1

9 AM EST

Building and Maintaining an Excellent Customer Service Cultureread more