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Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

30
April 2024

Customer Service Training Series 2: Module 3

9 AM EST

Communicating during Outages and Other Crises In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and… read more

3
May 2024

GA Lineman's Rodeo

10 AM EST

The Georgia Lineman’s Rodeo Association (GLRA) is a non-profit organization incorporated under the laws of the State of Georgia. The association's purpose is to support and conduct an annual Linemen’s Rodeo, maintain a focus on safety, training, and safe… read more

20
May 2024

Apprentice Class 62C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

21
May 2024

Customer Service Training Series 2: Module 4

9 AM EST

Improving Internal Service and Communication In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and… read more

5
June 2024

ECG Engineering & Operations Conference

2 PM EST

ECG’s annual Engineering and Operations Conference is strategically structured to give our members more one-on-one time to network and have in-depth conversations with vendors and utility professionals. Session topics presented by Industry Experts are… read more