- Basic Electric Rates
- Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)
- Conducting Effective Performance Appraisals:Turning Conversations into Momentum
- Excellence As a Supervisor
- Getting the Most Out of Your Multigenerational Team (for leaders)
- Utility Customer Service Leadership
- Utility Customer Service Training
- Utility Management Series
Basic Electric Rates
Course Overview
Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager. Rate-making and financial planning are pivotal to your utility’s success and often navigate complex political landscapes. Participants will gain a better understanding of the various components for creating rates that will ensure your utilities long-term stability.
Course Topics:
Cost of Service Study
Understanding Your Utilities’ Fixed Cost
Proper Cost Allocation
Long-term Financial Planning
Basic Rate Overview
Understanding Your Power Cost Adjustment (PCA)
Demand
Solar
Wholesale/Retail Cost Structures
Calculating Rates
Course Level: Basic
Length of Course: 4 Hours
Who Should Attend:
Designed for Customer Service Managers, Finance Managers, Billing Managers, and Electric Superintendents
Course Instructor:
Chau Nguyen, ECG
Course Location:
ECG Training Institute
1000 Mahala Drive
Forsyth, GA 31029
Course Pricing: $400.00
Course Date: January 26, 2027
Classes will be held from 10:00-2:00pm
Lunch will be provided
Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first day of class with written notification, there will be no refunds or credits given. Attendees must attend all days to receive their Certificate of Completion. ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.