- Basic Electric Rates
- Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)
- Conducting Effective Performance Appraisals:Turning Conversations into Momentum
- Excellence As a Supervisor
- Getting the Most Out of Your Multigenerational Team (for leaders)
- Utility Customer Service Leadership
- Utility Customer Service Training
- Utility Management Series
Utility Customer Service Leadership
Course Overview
This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.
Course Topics
- Building a Customer Service Team
- Setting Service Expectations
- Measuring Service Success
- Coaching for Service Success
Course Level: Basic
Length of Course: 4 Months
Certificate of Completion
Who Should Attend:
Designed for Customer Service Managers
Course Instructor:
Debra Ballard, The Ballard Group
Course Location:
ECG Training Institute
1000 Mahala Drive
Forsyth, GA 31029
Course Pricing: $1,500.00
Course Date:
Module 1: March 10, 2027
Module 2: April 14, 2027
Module 3: May 12, 2027
Module 4: June 16, 2027
Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first day of class with written notification, there will be no refunds or credits given. Attendees must attend all days to receive their Certificate of Completion. ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.