Utility Customer Service Training Series 1
Course Overview
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role playing exercises, and practical solutions to daily dilemmas related to customer interaction. We will explore strategies to become a successful communicator, learn to deal with angry and dissatisfied customers and improve internal communication and collaboration. You will discover methods to understand and connect with a diverse customer base.
Course Topics:
- Customer Service Communication
- The SELF Evaluation: Self‐awareness for Improved External and Internal Service
- Dealing with Stress Caused by Angry and Difficult Customers
- Resolving High Bill Complaints / Education of Energy Conservation & Efficiency Improved
- Customer Service by Phone
- Understanding Collections and Disconnections
Course Level: Basic
Length of Course: 6 Months
Certificate of Completion
Who Should Attend:
Designed for Customer Service Representatives
Course Instructor:
Debra Ballard, The Ballard Group
Classes will be held from 9:00-4:00pm
Lunch will be provided
Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029