Utility Customer Service Training

Providing municipalities with the necessary skills and resources to provide excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.

The Customer Service training program is designed to provide maximum benefit while limiting time away from your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented. A detailed description of each topic can be found here.

Browse upcoming training dates:

july

30jul12:00 am11:59 pmUtility Customer Service Training: Series 1

august

27aug12:00 am11:59 pmUtility Customer Service Training: Series 2

september

24sep12:00 am11:59 pmUtility Customer Service Training: Series 3

october

17oct12:00 am11:59 pmUtility Customer Service Training: Series 4

november

19nov12:00 am11:59 pmUtility Customer Service Training: Series 5

december

17dec12:00 am11:59 pmUtility Customer Service Training: Series 6

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Michelle Weekley

Director, Member Training


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