Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Leadership

Course Overview

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.

Course Topics

  • Building a Customer Service Team
  • Setting Service Expectations
  • Measuring Service Success
  • Coaching for Service Success

Course Level: Basic

Length of Course: 4 Months
Certificate of Completion

Who Should Attend:
Designed for Customer Service Managers

Course Instructor:
Debra Ballard, The Ballard Group

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Course Pricing: $1,500.00

Course Date:
Module 1: March 11
Module 2:April 15
Module 3: May 13
Module 4: June 10

Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Upcoming Events

5
November 2025

Underground Line Locating/Fault Finding School

8 AM EST

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11
November 2025

Utility Customer Service Training Series 2: Module 3

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

18
November 2025

Comprehensive Underground School

8 AM EST

ECG’s Comprehensive Underground Line Locating and Fault Finding School offer the opportunity to enhance the line locator’s knowledge and proficiency in locating and fault finding on secondary and primary cables. Today’s congested underground… read more

26
November 2025

ECG Board Meeting

10 AM EST

Board meetings are held the fourth Wednesday of every month at the MEAG Training Facility in Forsyth, Georgia unless notified differently. Meetings start promptly at 10:00 am.read more

3
December 2025

Advanced Lineworker Program Module 4

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

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