Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Leadership

Course Overview

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.

Course Topics

  • Building a Customer Service Team
  • Setting Service Expectations
  • Measuring Service Success
  • Coaching for Service Success

Course Level: Basic

Length of Course: 4 Months
Certificate of Completion

Who Should Attend:
Designed for Customer Service Managers

Course Instructor:
Debra Ballard, The Ballard Group

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Course Pricing: $1,500.00

Course Date:
Module 1: March 19, 2026
Module 2: April 15, 2026
Module 3: May 13, 2026
Module 4: June 10, 2026

Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Upcoming Events

26
February 2026

Meterman Class 10

8 AM EST

ECG’s one-year Meterman Certification Program features topics such as safe metering work practices, metering terminology, and definitions, as well as an in-depth look at single-phase and polyphase meters. Also included is a comprehensive look at instrument… read more

2
March 2026

Pre-Apprentice Program Class 17

1 PM EST

ECG’s Pre-Apprentice Program offers the opportunity to attain the skills necessaryto become an Apprentice Lineworker. The program provides related technical instruction forconstructing, maintaining, and repairing the transmission and distribution network… read more

10
March 2026

Excellence As a Supervisor - Module 1

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more

11
March 2026

Advanced Lineworker Program Module 1

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

12
March 2026

Utility Customer Service Training Series 1: Module 1

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

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