Supporting Greatness. Developing Opportunities.

Utility Customer Service Leadership

Course Overview

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.

Course Topics

  • Building a Customer Service Team
  • Setting Service Expectations
  • Measuring Service Success
  • Coaching for Service Success

Course Level: Basic

Length of Course: 4 Months
Certificate of Completion

Course Pricing: $1,500.00

Who Should Attend:
Designed for Customer Service Managers

Course Instructor:
Debra Ballard, The Ballard Group

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Course Dates:
Module 1: January 21, 2025
Module 2: February 11, 2025
Module 3: March 11, 2025
Module 4: April 8, 2025

Classes will be held from 9:00-4:00pm
Lunch will be provided

Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given. Attendee must attend each of the modules to receive Certificate of Completion.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Register Today

Upcoming Events

13
July 2025

ECG Board Meeting

4 PM EST

The ECG July Board Meeting will be in conjunction with the MEAG Power Annual Meeting at The Ritz-Carlton Amelia Island. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth Wednesday of every month… read more

22
July 2025

Excellence As a Supervisor Series 2: Module 2

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more

29
July 2025

Utility Customer Service Training Series 1: Module 5

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

4
August 2025

Groundman School 16

1 PM EST

ECG’s Groundman Certificate Program offers the opportunity to attain the skills necessaryto become an Apprentice Lineworker. The program provides related technical instruction forconstructing, maintaining, and repairing the transmission and distribution… read more

19
August 2025

Utility Customer Service Training Series 1: Module 6

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more