Utility Customer Service Leadership
Course Overview
This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.
Course Topics
- Building a Customer Service Team
- Setting Service Expectations
- Measuring Service Success
- Coaching for Service Success
Course Level: Basic
Length of Course: 4 Months
Certificate of Completion
Course Pricing: $1,500.00
Who Should Attend:
Designed for Customer Service Managers
Course Instructor:
Debra Ballard, The Ballard Group
Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029
Course Dates:
Module 1: January 21, 2025
Module 2: February 11, 2025
Module 3: March 11, 2025
Module 4: April 8, 2025
Classes will be held from 9:00-4:00pm
Lunch will be provided
Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given. Attendee must attend each of the modules to receive Certificate of Completion.
ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.