Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Leadership

Course Overview

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.

Course Topics

  • Building a Customer Service Team
  • Setting Service Expectations
  • Measuring Service Success
  • Coaching for Service Success

Course Level: Basic

Length of Course: 4 Months
Certificate of Completion

Who Should Attend:
Designed for Customer Service Managers

Course Instructor:
Debra Ballard, The Ballard Group

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Course Pricing: $1,500.00

Course Date:
Module 1: March 19, 2026
Module 2: April 15, 2026
Module 3: May 13, 2026
Module 4: June 10, 2026

Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Upcoming Events

26
January 2026

Pre-Apprentice Program Class 17

1 PM EST

ECG’s Pre-Apprentice Program offers the opportunity to attain the skills necessaryto become an Apprentice Lineworker. The program provides related technical instruction forconstructing, maintaining, and repairing the transmission and distribution network… read more

27
January 2026

Basic Electric Rates

10 AM EST

Course Overview Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s… read more

3
February 2026

Human Resource Basic - Building Blocks for Success

9 AM EST

Stepping into an HR leadership role can be overwhelming, but understanding the basics is key to success. This session provides a practical overview of core HR functions, from compliance and talent management to employee relations and workplace culture.… read more

4
February 2026

Human Resource Series - Advanced

9 AM EST

n today’s dynamic workplace, HR managers play a pivotal role in shaping organizational success. This two-day development series is designed to equip HR professionals with the strategic insights, advanced skills, and data-driven techniques necessary to lead… read more

9
February 2026

Apprentice Class 66C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

Latest News