Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Leadership

Course Overview

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement.

Course Topics

  • Building a Customer Service Team
  • Setting Service Expectations
  • Measuring Service Success
  • Coaching for Service Success

Course Level: Basic

Length of Course: 4 Months
Certificate of Completion

Course Pricing: $1,500.00

Who Should Attend:
Designed for Customer Service Managers

Course Instructor:
Debra Ballard, The Ballard Group

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Featured Image

Michelle Weekley

Manager, Member Training

Upcoming Events

9
September 2025

Utility Customer Service Training Series 2: Module 1

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

10
September 2025

Advanced Lineworker Program Module 3

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

24
September 2025

ECG Board Meeting

10 AM EST

Board meetings are held the fourth Wednesday of every month at the MEAG Training Facility in Forsyth, Georgia unless notified differently. Meetings start promptly at 10:00 am.read more

6
October 2025

Overhead Hotline School Class 13

1 PM EST

ECG’s Overhead Hotline School is designed to give linemen and Apprentice Lineworker Program graduates additional training. The program is simulated energized and at no time will students handle energized conductors. The school’s focus is to train students… read more

7
October 2025

Utility Customer Service Training Series 2: Module 2

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

Latest News