Supporting Greatness. Developing Opportunities.

Municipal Debt Collection

Course Overview

Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s success and often navigate complex political landscapes.  Participants will gain a better understanding of the various components for creating rates that will ensure your utilities long-term stability.

Course Topics:

Cost of Service Study

Understanding Your Utilities’ Fixed Cost
Proper Cost Allocation
Long-term Financial Planning

Basic Rate Overview

Understanding Your Power Cost Adjustment (PCA)
Demand
Solar

Wholesale/Retail Cost Structures
Calculating Rates

Course Level: Basic

Length of Course: 4 Hours

Who Should Attend:
Designed for Customer Service Managers, Finance Managers, Billing Managers, and Electric Superintendents

Course Instructor:
Chau Nguyen, ECG

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Course Pricing: $400.00

Course Date: November 13, 2026
Classes will be held from 10:00-2:00pm
Lunch will be provided

Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Register Today:

Upcoming Events

11
November 2025

Utility Customer Service Training Series 2: Module 3

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

18
November 2025

Comprehensive Underground School

8 AM EST

ECG’s Comprehensive Underground Line Locating and Fault Finding School offer the opportunity to enhance the line locator’s knowledge and proficiency in locating and fault finding on secondary and primary cables. Today’s congested underground… read more

26
November 2025

ECG Board Meeting

10 AM EST

Board meetings are held the fourth Wednesday of every month at the MEAG Training Facility in Forsyth, Georgia unless notified differently. Meetings start promptly at 10:00 am.read more

3
December 2025

Advanced Lineworker Program Module 4

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more