- Basic Electric Rates
- Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)
- Conducting Effective Performance Appraisals:Turning Conversations into Momentum
- Excellence As a Supervisor
- Getting the Most Out of Your Multigenerational Team (for leaders)
- Utility Customer Service Leadership
- Utility Customer Service Training
- Utility Management Series
Excellence As a Supervisor
Course Overview
This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no prior experience. The program is structured into multiple modules, each focusing on different aspects of supervisory excellence.
Course Topics:
Strategic Planning and Management Evaluations
Team Building and Communication with Employees
Selecting, Onboarding, and Developing Employees
Accountability in the Workplace
Evaluating Performance and Motivating Employees
Leading Change and Ensuring a Harassment-Free Workplace
Workplace Safety, Security, and Wellness
Quality Customer Service
Course Level: Basic
Length of Course: 5 Months
Certificate of Completion
Who Should Attend:
Designed for first line supervisors, middle level supervisors and prospective supervisors included in the succession planning model
Course Instructor:
Carrie T. Hamilton, Ed.D., QMHP, Carl Vinson Institute of Government – UGA
Course Location:
ECG Training Institute
1000 Mahala Drive
Forsyth, GA 31029
Course Pricing: $4,200.00
Course Dates:
Module 1: March 16-17, 2027
Module 2: April 20-21, 2027
Module 3: May 18-19, 2027
Module 4: June 15-16, 2027
Module 5: July 20–21, 2027
Module 6: August 17–18, 2027
Classes will be held from 9:00-4:00pm
Lunch will be provided
Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first day of class with written notification, there will be no refunds or credits given. Attendees must attend all days to receive their Certificate of Completion. ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.