Supporting Greatness. Developing Opportunities.

Excellence As A Supervisor

Providing training for first-line, mid-level, and prospective supervisors, the Excellence As A Supervisor Program is an exceptional resource to provide your personnel with the tools necessary to succeed. A first-time supervisor often arrives in his or her new role with little experience. The program is designed to provide the skills and training to eliminate frustration and allow the new supervisor to flourish.

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SERIES 1

Module 1 (July 6-7)

  • Course Outline Review
  • Individual Project Instructions
  • Effective PowerPoint Presentations

Module 2 (August 8-9)

  • Strategic Planning
  • Management
  • Evaluations

Module 3 (September 12-13)

  • Team Building
  • Communicating with Employees
  • Selecting, Onboarding and Developing Employees

SERIES 2

Module 1 (October 3-4)

  • Accountability in the Workplace
  • Evaluating Performance
  • Motivating Employees

Module 2 (November 7-8)

  • Leading Change
  • Ensuring a Harassment-Free and Respectful Workplace
  • Workplace Safety, Security, and Wellness
  • Quality Customer Service

Module 3 (December 5-6)

  • Action Planning
  • Individual Project Presentations
  • Graduation and Lunch

Featured Image

Michelle Weekley

Manager, Member Training & Operations Support


Upcoming Events

23
July 2024

Customer Service Training Series 2: Module 6

9 AM EST

The CSR as a Brand Ambassador In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use… read more

28
July 2024

ECG Board Meeting

6 PM EST

The July ECG Board Meeting will be held in conjunction with the MEAG Power Annual Meeting at the Ritz-Carlton, Amelia Island, Amelia Island, FL. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth… read more

30
July 2024

Customer Service Leadership: Module 1

9 AM EST

Building and Maintaining an Excellent Customer Service Cultureread more

22
August 2024

Customer Service Leadership: Module 2

9 AM EST

Setting Service Expectationsread more

28
August 2024

ECG Board Meeting

10 AM EST

The August ECG Board Meeting will be held at the MEAG Power Transmission Training Facility. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth Wednesday of every month at the MEAG Training… read more