Supporting Greatness. Developing Opportunities.

Utility Customer Service Training Series 1

Course Overview

This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role playing exercises, and practical solutions to daily dilemmas related to customer interaction. We will explore strategies to become a successful communicator, learn to deal with angry and dissatisfied customers and improve internal communication and collaboration. You will discover methods to understand and connect with a diverse customer base.

Course Topics:

  • Customer Service Communication
  • The SELF Evaluation: Self‐awareness for Improved External and Internal Service
  • Dealing with Stress Caused by Angry and Difficult Customers
  • Resolving High Bill Complaints / Education of Energy Conservation & Efficiency Improved
  • Customer Service by Phone
  • Understanding Collections and Disconnections

Course Level: Basic

Length of Course: 6 Months
Certificate of Completion

Who Should Attend:
Designed for Customer Service Representatives

Course Instructor:
Debra Ballard, The Ballard Group

Course Pricing: $2,100.00

Course Dates:
Module 1: March 4, 2025
Module 2: April 1, 2025
Module 3: May 6, 2025
Module 4: June 10, 2025
Module 5: July 29, 2025
Module 6: August 19, 2025

Classes will be held from 9:00-4:00pm
Lunch will be provided

Cancellation Policy:
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given. Attendee must attend each of the modules to receive Certificate of Completion.

ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.

Course Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029

Register Today

Upcoming Events

4
June 2025

ECG Engineering & Operations Conference

8 AM EST

ECG’s annual Engineering and Operations Conference is strategically structured to give our members more one-on-one time to network and have in-depth conversations with vendors and utility professionals. Session topics presented by Industry Experts are… read more

4
June 2025

ECG Board Meeting

9 AM EST

The ECG June Board Meeting will be in conjunction with the ECG Engineering & Operations Conference at the Savannah Marriott Riverfront. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth… read more

10
June 2025

Utility Customer Service Training Series 1: Module 4

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

11
June 2025

Advanced Lineworker Program Module 2

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

24
June 2025

Excellence As a Supervisor Series 2: Module 1

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more