Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.

Utility Customer Service Training Series 1

Utility Customer Service Training Series 2

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Michelle Weekley

Manager, Member Training

Upcoming Events

21
January 2025

Utility Customer Service Leadership: Module 1

9 AM EST

This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement. Who Should Attend: Designed for… read more

22
January 2025

Basic Electric Rates

10 AM EST

Course Overview Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s… read more

27
January 2025

Groundman School 15

1 PM EST

ECG’s Groundman Certificate Program offers the opportunity to attain the skills necessaryto become an Apprentice Lineworker. The program provides related technical instruction forconstructing, maintaining, and repairing the transmission and distribution… read more

4
February 2025

Human Resource Basic

9 AM EST

This comprehensive full-day session is tailored for novice HR leaders and those managing HR as a small department (or even a team of one). Together, we will cover the fundamental aspects of HR management, including key areas such as recruitment, employee… read more

5
February 2025

Human Resource Series Advanced: Module 1

9 AM EST

In today’s dynamic workplace, HR managers play a pivotal role in shaping organizational success. This three-part development series is designed to equip HR professionals with the strategic insights, advanced skills, and data-driven techniques necessary to… read more

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