Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.

Utility Customer Service Training Series 1

Utility Customer Service Training Series 2

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Michelle Weekley

Manager, Member Training

Upcoming Events

27
January 2026

Basic Electric Rates

10 AM EST

Course Overview Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s… read more

9
February 2026

Apprentice Class 66C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

10
February 2026

Utility Customer Service Training Series 2: Module 6

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

26
February 2026

Meterman Class 10

8 AM EST

ECG’s one-year Meterman Certification Program features topics such as safe metering work practices, metering terminology, and definitions, as well as an in-depth look at single-phase and polyphase meters. Also included is a comprehensive look at instrument… read more

2
March 2026

Pre-Apprentice Program Class 17

1 PM EST

ECG’s Pre-Apprentice Program offers the opportunity to attain the skills necessaryto become an Apprentice Lineworker. The program provides related technical instruction forconstructing, maintaining, and repairing the transmission and distribution network… read more

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