Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.

Utility Customer Service Training Series 1

Utility Customer Service Training Series 2

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Michelle Weekley

Manager, Member Training

Upcoming Events

17
March 2025

Apprentice Class 64C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

18
March 2025

ECG Board Meeting

8 AM EST

The ECG March Board Meeting will be held in conjunction with the ECG Economic Development Summit at the Westin Convention Center at Jekyll Island. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the fourth… read more

18
March 2025

Excellence As a Supervisor Series 1: Module 1

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more

1
April 2025

Utility Customer Service Training Series 1: Module 2

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

9
April 2025

ECG Board Meeting

9 AM EST

The ECG April Board Meeting will be in conjunction with the ECG Foreman Supervisor Conference at the Westin The Lodge & Spa at Callaway Gardens. This meeting will also be available via Zoom; information is attached. ECG Board meetings are held the… read more

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