Electric Cities of Georgia

Supporting Greatness. Developing Opportunities.

Utility Customer Service Training

ECG’s Customer Service Training Program is a customized program for municipal utilities. The program offers guidance on effective communication skills, dealing with angry customers, and improving internal collaboration through hands-on participation and role-playing exercises. It is divided into 6 modules, allowing flexibility in scheduling while limiting time away from your job duties. Upon completion, a Certificate of Completion is presented.

Utility Customer Service Training Series 1

Utility Customer Service Training Series 2

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Michelle Weekley

Manager, Member Training

Upcoming Events

9
September 2025

Utility Customer Service Training Series 2: Module 1

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

10
September 2025

Advanced Lineworker Program Module 3

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

24
September 2025

ECG Board Meeting

10 AM EST

Board meetings are held the fourth Wednesday of every month at the MEAG Training Facility in Forsyth, Georgia unless notified differently. Meetings start promptly at 10:00 am.read more

6
October 2025

Overhead Hotline School Class 13

1 PM EST

ECG’s Overhead Hotline School is designed to give linemen and Apprentice Lineworker Program graduates additional training. The program is simulated energized and at no time will students handle energized conductors. The school’s focus is to train students… read more

7
October 2025

Utility Customer Service Training Series 2: Module 2

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers' concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

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