Member Training

For over two decades, ECG has been committed to enhancing the knowledge and skill levels of employees in our member communities through our professional development programs. We continually create and revise our programs to ensure that the most relevant and effective curriculum is being offered. We aim to provide an array of programs that are specifically designed to meet the needs of our members.

Another advantage of our training is that we offer our programs right in your local community, eliminating the need for extensive travel. This makes our training more accessible and convenient for everyone.

Click the following links to register for the FY27 Interpersonal Skills Training Classes.

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Michelle Weekley

Manager, Member Training


Upcoming Events

4
November 2026

Conducting Effective Performance Appraisals: Turning Conversations into Momentum

9 AM EST

Today’s employees expect more than a once-a-year evaluation—they want clarity, fairness, ongoing feedback, and a voice in their own development. This full-day session equips leaders with the mindset and skillset to deliver performance appraisals that feel… read more

10
November 2026

Utility Customer Service Training Series 2: Module 3

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

13
November 2026

Municipal Debt Collection

9 AM EST

Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s success and often… read more

13
November 2026

Municipal Debt Collection

9 AM EST

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