Member Training

For over two decades, ECG has been committed to enhancing the knowledge and skill levels of employees in our member communities through our professional development programs. We continually create and revise our programs to ensure that the most relevant and effective curriculum is being offered. We aim to provide an array of programs that are specifically designed to meet the needs of our members.

Another advantage of our training is that we offer our programs right in your local community, eliminating the need for extensive travel. This makes our training more accessible and convenient for everyone.

Click the following links to register for the FY27 Interpersonal Skills Training Classes.

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Michelle Weekley

Manager, Member Training


Upcoming Events

8
September 2026

Utility Customer Service Training Series 2: Module 1

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

15
September 2026

Meterman Certification Class 11

8 AM EST

ECG’s one-year Meterman Certification Program features topics such as safe metering work practices, metering terminology, and definitions, as well as an in-depth look at single-phase and polyphase meters. Also included is a comprehensive look at instrument… read more

16
September 2026

Advanced Lineworker Program Module 3

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

1
October 2026

Getting the Most Out of Your Multi-generational Team (for leaders)

9 AM EST

The American workforce is much more diverse today than ever before in history, with the age range of employees spanning as much as 50 years. Each generation has its own unique values and behavior which can sometimes cause misunderstandings in the workplace.… read more

2
October 2026

Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)

9 AM EST

Today’s workforce brings together more generations than ever before, with employees spanning decades of life experience, values, and perspectives. While there are many shared goals across team members, generational differences can influence how people… read more