Member Training Staff Directory
ECG offers professional development programs designed specifically for communities owning and operating their own utility enterprise systems.
Our programs provide professional development and targeted support services. Both areas offer insightful tactics and strategies designed for growth and development.
A list of our current classes are listed below.
Edge Development – The Advantage Your Community Needs
Through the unique partnership of Electric Cities of Georgia , the Municipal Electric Authority of Georgia and the Municipal Gas Authority along with the University of Georgia’s Carl Vinson Institute of Government and Hometown Connections (a subsidiary of American Public Power Association) we bring to Georgia’s Energy Cities a new economic development and strategic planning concept to promote sustainable growth.
The Edge Development is designed specifically for the elected officials and staff of communities with enterprise operations, it provides the tools and support they need to lead prosperously. With an emphasis on strategy, industry and academic experts introduce a no-nonsense, customizable approach to improving a community's quality of life through vision, planning and focused leadership. Learn more about the program at EdgeDevelopment.org.
Excellence As A Supervisor Program
Providing training for first line supervisors, mid-level supervisors and prospective supervisors, the Excellence as a Supervisor Program is an exceptional resource to provide your personnel with the tools necessary to succeed. A first-time supervisor often arrives in his or her new role with little experience. The program is designed to provide the skills and training to eliminate frustration and allow the new supervisor to flourish.
Customer Service Training
Providing municipalities with the necessary skills and resources to provide excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.
The Customer Service training program is designed to provide maximum benefit while limiting time away from your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented. A detailed description of each topic can be found here.