Municipal Gas Authority of Georgia

The Municipal Gas Authority of Georgia needed a cost-effective way to offer services, manage records and document work for its Subscribed Regulatory Compliance Service. Because HiperWeb is such a robust system, a few modifications adapted the system to their needs. The Gas Authority is using the system for basic work order management as well as documentation of operations and maintenance activities.

“Most work order systems are developed from an accounting perspective as part of a financial software package. HiperWeb approaches work orders from the operations point of view, making it much more useful for managing maintenance, construction, and other field activities. Beyond that, we were able to adapt HiperWeb as a documentation tool for system monitoring and inspection tasks, and other required compliance functions. For us, HiperWeb is a perfect fit.” – Bill Defoor, Subscribed Regulatory Compliance Manager – Municipal Gas Authority of Georgia

“The Hiperweb program is a regular part of our daily routine. Being able to track the true cost of a job so easily is great. Another feature that is very helpful is the ability to pull up past work orders to answer any questions about what work was actually done. From keeping track of employee and equipment hours to having material prices at your fingertips the whole system is a big asset to the city.” – David Erwin, City of Calhoun Public Works Department

“Elberton Utilities relies on HiperWeb every day for customer service requests, work orders, inventory control, and accounting for capital projects. Elberton has saved a tremendous amount of money on server hardware, software licenses, and support by using HiperWeb.” – Lanier Dunn, City Manager