Major Accounts

Community-owned utilities have major accounts that have a positive influence on the cash flow and sustainability of its utility infrastructure. These accounts are also very important to the growth and economic health of the community as a whole. Major accounts expand and build new facilities on a regular basis and building relationships with these customers is vital.

We assist with that endeavor locally, regionally and nationally.

Major Account Services for our communities include the following deliverables:

For new accounts

  • Providing early notification of potential projects and or prospects
  • Developing customized proposals
  • Visiting national or regional offices
  • Crafting innovative pricing opportunities

For existing accounts

  • Crafting innovative pricing opportunities
  • Assisting with on-going customer relationship strategies
  • Providing market and competitive intelligence
  • Visiting national or regional offices
  • Providing early notification of corporate expansion

National Accounts

The benefit of the National Accounts Services is to best position communities to realize long-term utility revenue growth by building strategic relationships with national account customers such as Target, WalMart, Publix and other large retail chains. These national accounts have potential for ongoing customer choice opportunities. Customer choice legislation in Georgia creates a competitive environment for utilities and our communities find our services enhance their competitive positions.

National Account Services for our communities include the following deliverables:

  • Building relationships with appropriate customer representatives
  • Providing a single point of contact for all utilities with emphasis on electricity
  • Communicating the competitive advantages of the participants to the account
  • Gathering competitive intelligence
  • Identifying customers’ specific needs to provide customized and targeted offerings

national accounts

Pricing & Sales Support

Escalating energy prices have issued a clear mandate for innovative, effective and customized economic and pricing initiatives.

If your community already subscribes to ECG Pricing & Sales Support, you may need to log in to access these materials.

Pricing and Sales Support Services includes the following deliverables:

  • Cost of Service Studies
  • Retail Rate Design
  • Power Cost Adjustments
  • Pricing for Customer Choice Proposals
  • Brief City Councils on Rate Design
  • Regulatory Rate Compliance
  • Inter-Participant Pricing Adjustments
  • Billing Methodologies for Special Rate Customers
  • Utility Billing System Audit
  • Monthly Directors' Report
  • Comparative Rate Analysis
  • System Loss Investigations
  • Benchmarking Survey
  • Research & Development
  • Policies & Procedures

“The staff of ECG went the extra mile to help us secure an electric load with our local technical school in a customer choice situation. As a partner with ECG we can more readily demonstrate our competitive edge."
Brian Bulthuis, City Manager, Acworth, Georgia