
ECG has partnered with Interactive Utility Communications (IUC) to provide our communities with specialized control room operations support, 24/7 contact center solutions for outage management and an array of customer care services.

ECG has partnered with Interactive Utility Communications (IUC) to provide our communities with specialized control room operations support, 24/7 contact center solutions for outage management and an array of customer care services.
9 AM EST
During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more
8 AM EST
ECG’s one-year Meterman Certification Program features topics such as safe metering work practices, metering terminology, and definitions, as well as an in-depth look at single-phase and polyphase meters. Also included is a comprehensive look at instrument… read more
8 AM EST
ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more
9 AM EST
The American workforce is much more diverse today than ever before in history, with the age range of employees spanning as much as 50 years. Each generation has its own unique values and behavior which can sometimes cause misunderstandings in the workplace.… read more
9 AM EST
Today’s workforce brings together more generations than ever before, with employees spanning decades of life experience, values, and perspectives. While there are many shared goals across team members, generational differences can influence how people… read more