ECG has partnered with Interactive Utility Communications (IUC) to provide our communities with specialized control room operations support, 24/7 contact center solutions for outage management and an array of customer care services.
Upcoming Events
7
July 2026
Utility Customer Service Training Series 1: Module 5
9 AM EST
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role-playing… read more
4
August 2026
Utility Customer Service Training Series 1: Module 6
9 AM EST
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role-playing… read more
11
August 2026
6Excellence As a Supervisor - Module 6
9 AM EST
This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more
17
August 2026
Powerline Apprenticeship Program Class 71
8 AM EST
Our 3-year PowerLine Workers Apprenticeship Program is designed to enhance the knowledge and skills of utility employees in this field. The program is certified by the U.S. Department of Labor. It has proven beneficial and rewarding for both the students and… read more
8
September 2026
Utility Customer Service Training Series 2: Module 1
9 AM EST
During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more
Latest News
- How IUC Helps ECG Communities Reduce Costs While Enhancing Customer Service July 2, 2026
- Electric Cities of Georgia Becomes a GISCI Endorsing Employer April 30, 2026
- PRESS RELEASE: ECG Members Secure Major GEFA Grant to Fortify Electric Infrastructure November 11, 2025
- Electric Cities of Georgia (ECG) Breaks Ground on State-of-the-Art Training Institute in Forsyth August 28, 2025
- All News