
ECG has partnered with Interactive Utility Communications (IUC) to provide our communities with specialized control room operations support, 24/7 contact center solutions for outage management and an array of customer care services.

ECG has partnered with Interactive Utility Communications (IUC) to provide our communities with specialized control room operations support, 24/7 contact center solutions for outage management and an array of customer care services.
9 AM EST
This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more
8 AM EST
ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more
9 AM EST
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role-playing… read more
8 AM EST
ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more
9 AM EST
This course is designed to provide a comprehensive understanding of building and managing a successful customer service team, setting clear service expectations, and measuring success to ensure continuous improvement. Designed for Customer Service Managersread more