Upcoming Events

27
October 2026

Foreman Development Series 5 - Module 2

8 AM EST

ECG’s Foreman Development Series is intended to provide line crew leaders and line crew foremen with tools and abilities outside the scope of the physical hands-on side of line work, concentrating on the soft skill/ mental side of leading crew members.… read more

4
November 2026

Conducting Effective Performance Appraisals: Turning Conversations into Momentum

9 AM EST

Today’s employees expect more than a once-a-year evaluation—they want clarity, fairness, ongoing feedback, and a voice in their own development. This full-day session equips leaders with the mindset and skillset to deliver performance appraisals that feel… read more

10
November 2026

Utility Customer Service Training Series 2: Module 3

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

13
November 2026

Municipal Debt Collection

9 AM EST

Understanding the foundational rates charged to customers and how they contribute to the utility’s revenue requirements is an essential role of the utility manager.  Rate-making and financial planning are pivotal to your utility’s success and often… read more