This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing exercises, and practical solutions to daily dilemmas related to customer interaction.  We will explore strategies to become a successful communicator, learn to deal with angry and dissatisfied customers and improve internal communication and collaboration.  You will discover methods to understand and connect with a diverse customer base.

Who Should Attend: Designed for Customer Service Representatives