Supporting Greatness. Developing Opportunities.

Customer Service Training Series 2: Module 6

23jul9:00 am4:00 pmCustomer Service Training Series 2: Module 6

Event Details

The CSR as a Brand Ambassador

In the Customer Service Training Series 2 sessions, participants will be reminded of the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and other de-escalation techniques will also be discussed. Moreover, the importance of maintaining composure and professionalism throughout the conversation will be emphasized, even in the case of rude or unruly customers.



July 23, 2024 9:00 am - 4:00 pm(GMT-04:00)


MEAG Training Center

148 Powerhouse Rd Forsyth GA

Other Events

Get Directions