Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

17
November 2026

Comprehensive Underground School 17

8 AM EST

ECG’s Comprehensive Underground Line Locating and Fault Finding School offer the opportunity to enhance the line locator’s knowledge and proficiency in locating and fault finding on secondary and primary cables. Today’s congested underground… read more

2
December 2026

Advanced Lineworker Program Module 4

8 AM EST

ECG’s One-Year Advanced Lineworker Program is designed to build on the knowledge and skills lineworkers already possess. It is the next step in developing your Lineworker. The class will be from 8:00 am to 4:00 pm each day Four Modules MODULE… read more

6
December 2026

ECG Annual Meeting

3 PM EST

The ECG Annual Meeting is designed to allow ECG Members, Utility Professionals, City Officials, Industry Experts, and Partners to network, get updates on industry-related topics, and discuss individual community needs and solutions. The diverse professional… read more

7
December 2026

Apprentice Class 69B

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more

15
December 2026

Utility Customer Service Training Series 2: Module 4

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more