Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

1
October 2026

Getting the Most Out of Your Multi-generational Team (for leaders)

9 AM EST

The American workforce is much more diverse today than ever before in history, with the age range of employees spanning as much as 50 years. Each generation has its own unique values and behavior which can sometimes cause misunderstandings in the workplace.… read more

2
October 2026

Bridging Generations: Working Effectively Across a Multigenerational Team (for team members)

9 AM EST

Today’s workforce brings together more generations than ever before, with employees spanning decades of life experience, values, and perspectives. While there are many shared goals across team members, generational differences can influence how people… read more

5
October 2026

Overhead Hotline School Class 15

1 PM EST

ECG’s Overhead Hotline School is designed to give linemen and Apprentice Lineworker Program graduates additional training. The program is simulated energized and at no time will students handle energized conductors. The school’s focus is to train students… read more

13
October 2026

Utility Customer Service Training Series 2: Module 2

9 AM EST

During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more

19
October 2026

Apprentice Class 67C

8 AM EST

ECG’s Powerline Workers Apprenticeship Program is a three-year certification designed to enhance utility employees’ knowledge and skills in this field. Powerline workers are responsible for building, improving, and maintaining the poles and wires that… read more