Supporting Greatness. Developing Opportunities.

Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

31
March 2026

Human Resource Basic

9 AM EST

This comprehensive full-day session is tailored for novice HR leaders and those managing HR as a small department (or even a team of one). Together, we will cover the fundamental aspects of HR management, including key areas such as recruitment, employee… read more

31
March 2026

Human Resource Basic - Building Blocks for Success

9 AM EST

Stepping into an HR leadership role can be overwhelming, but understanding the basics is key to success. This session provides a practical overview of core HR functions, from compliance and talent management to employee relations and workplace culture.… read more

1
April 2026

Human Resource Series - Advanced

9 AM EST

In today’s dynamic workplace, HR managers play a pivotal role in shaping organizational success. This two-day development series is designed to equip HR professionals with the strategic insights, advanced skills, and data-driven techniques necessary to lead… read more

14
April 2026

Utility Customer Service Training Series 1: Module 2

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

15
April 2026

Excellence As a Supervisor - Module 2

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more