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Restoration Best Practices Handbook

The Restoration Best Practices Guidebook is a collection of tips and practices for utilities and other entities involved in either requesting or responding to mutual aid, or otherwise working on utility restoration operations and emergency management.

The Restoration Best Practices Guidebook documents best practices at public power utilities, so that others can learn and – as appropriate – implement these best practices before and during their next significant outage event.

This guidebook contains recommended best practices organized into four sections: preparedness, activation and initiation, restoration operations, and cost recovery and mitigation.

This material is based upon work supported by the US Department of Energy under Award Number DE-OE0000757.

Download the Guidebook

Upcoming Events

14
April 2026

Utility Customer Service Training Series 1: Module 2

9 AM EST

This program is designed to offer guidance with the unique demands of the utility industry.  Customer satisfaction is a key component of the overall success of your municipal enterprise systems.  This course provides hands‐on participation, role-playing… read more

15
April 2026

Excellence As a Supervisor - Module 2

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more

15
April 2026

ECG Foreman & Supervisor Conference

12 PM EST

The ECG Foreman & Supervisor Conference is held annually to keep Members informed on the latest safety techniques, tools, and management styles and to create an environment conducive to establishing and building professional relationships with peers and… read more

20
April 2026

Overhead Hotline School Class 14

1 PM EST

ECG’s Overhead Hotline School is designed to give linemen and Apprentice Lineworker Program graduates additional training. The program is simulated energized and at no time will students handle energized conductors. The school’s focus is to train students… read more

11
May 2026

Excellence As a Supervisor - Module 3

9 AM EST

This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more