Electric Cities of Georgia

Collecting past due debts is time‐consuming, stressful and reduces overall productivity. The course is designed to assist utility service personnel in collecting with a maximum ROI and minimum hassle while remaining within compliance with rules and regulations. This module presents tips and techniques to increase the effectiveness of communication regarding billing processes, past due collections and disconnections. It also defines the roles of each employee involved in this process from customer service representatives to billing clerks to collection representatives to outside service personnel.

Attendees will learn about the dynamics that exist in dealing with customers who are habitual late payers or who have had their electric service discontinued. A discussion of do’s and don’ts in collection activity will lead to better business practices and more success in applying policies in an equitable manner while adhering to the letter of the law in such activities.

Class Agenda:

Introduction
Critical Issues for Utilities
Class Exercise #1: Policies, Processes and Practices for Initiating Service
Class Exercise #2: Policies, Processes and Practices for Billing, Collections and Disconnections Challenges in Credit and Collections
Regulatory Agencies and Laws that Affect Utilities
Collection Do’s and Don’ts
Appropriate Responses: Delinquent Customers are NOT all alike!
Best Practice Strategies: Communication and Consistency
Special Situations: Bankruptcies, Threats, Criminal vs. Civil Cases
Action Plans for Participants

One of the most challenging aspects of a highway relocation project is the coordination of  communication and planning between the state department of transportation (D.O.T.) and Electric Utilities. Each state D.O.T. – as well as each Electric Utility – follows its own processes and procedures for relocations, creating much room for miscommunication and costly project delays. This two day workshop focuses on highway relocations and tips for navigating unique issues electric utility personnel face when working with state departments of transportation.

Attendees get an overview of the general DOT project process, and will also learn how to work with the DOT to:

• Minimize relocations
• Expedite projects
• Co-design for current and future cost-savings
• Minimize the cost of necessary relocations, and will learn how to read a set of DOT plans

Course handbook provided.

To register click here.