9 AM EST
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role-playing… read more
9 AM EST
This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. This course provides hands‐on participation, role-playing… read more
9 AM EST
This course is designed to provide essential training for first-line, mid-level, and prospective supervisors. Participants will be equipped with the skills and knowledge needed to succeed in supervisory roles, especially for those who may have little or no… read more
8 AM EST
Our 3-year PowerLine Workers Apprenticeship Program is designed to enhance the knowledge and skills of utility employees in this field. The program is certified by the U.S. Department of Labor. It has proven beneficial and rewarding for both the students and… read more
9 AM EST
During the training session, participants will be reminded of both the emotional and technical aspects of resolving customers’ concerns. They will be provided with specific tips on tone and wording to use while educating customers. The use of empathy and… read more