This is an excellent opportunity for your customer service representatives to enhance their skills and knowledge. The Series will cover a wide range of topics, including effective communication, problem-solving, conflict resolution, and customer satisfaction. The instructor is an experienced professional who has a wealth of knowledge specifically in the field of utility customer service. Upon completion of the course, participants will receive a Certificate of Completion that will serve as a testament to their newly acquired skills. Register now and take the first step towards becoming a more effective customer service representative!
Topics:
- Working with a Diverse Workforce and Customer Base
- Communicating during Outages and Other Crises
- Improving Internal Service and Communication
- Positive Assertiveness in the Workplace
- The CSR as a Brand Ambassador
Who Should Attend:
Anyone serving as a Customer Service Team Lead or has the responsibility of supervising CSRs. Please note Series 1 is not a prerequisite for this course.
Instructor:
Debra Ballard, The Ballard Group
Class Location:
MEAG Power Transmission Training Center
148 Powerhouse Road
Forsyth, GA 31029
Class Pricing:
$1,600.00
Dates:
Module 1: February 27
Module 2: March 26
Module 3: April 30
Module 4: May 21
Module 5: June 25
Module 6: July 23
Classes will be held from 9:00-4:00pm
Cancellation Policy
If you are unable to attend, substitutions will be permitted up to one week prior to the first class date with written notification, there will be no refunds given. Attendee must attend each of the modules to receive Certificate of Completion. ECG reserves the right to reschedule or cancel any scheduled training class or to replace personnel.
Register Now
Customer Service Certification: Series 2
*While ECG has made reasonable efforts to provide quality training services, it makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability with respect to any training for any particular purpose. Any reliance you place on such training for a particular purpose is therefore strictly at your own risk. All information and material presented herein are subject to copyrights owned by ECG and other individuals or entities. Any reproduction, retransmission, republication, or other use of all or part of any information found herein is prohibited unless prior written permission has been granted by ECG or the appropriate copyright owner. Copyright 2021. Electric Cities of Georgia, Inc. All rights reserved.