Member Training Staff Directory
ECG offers professional development programs designed specifically for communities owning and operating their own utility enterprise systems.
Our programs provide professional development and targeted support services. Both areas offer insightful tactics and strategies designed for growth and development.
All classes will be held at the MEAG Power Training Center in Forsyth unless otherwise noted. A list of our current classes are listed below. For any questions, please contact Michelle Weekly at email@example.com or 770.563.0435.
Residential Energy Audit Training
The class will be taught by residential efficiency experts from the Southface Energy Institute. This class will develop the knowledge and expertise of utility staff responsible for dealing with residential customers on energy efficiency and cost reduction opportunities.
May 16 -17 SWEET Center, Atlanta
No matter what your title or whether you’re the one doing or the one receiving the evaluation, performance reviews aren't a particularly popular subject. Attendees will learn how to more objectively write and conduct productive employee performance evaluations. The true importance of tying each individual’s goals and objectives into their department’s overall goals and, thus, into the organization’s goals will be stressed.
Basic Electric Rates
Registration Opens Soon
Utility Customer Service Training
Providing municipalities with the necessary skills and resources to provide excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.
The Customer Service training program is designed to provide maximum benefit while limiting time away from your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented. A detailed description of each topic can be found here.
July 30 |August 27| September 24|October 17| November 19 | December 17
Registration Opens Soon
September 17 |October 24 | November 21
Registration Opens June 18
Excellence As A Supervisor Program
Providing training for first line supervisors, mid-level supervisors and prospective supervisors, the Excellence as a Supervisor Program is an exceptional resource to provide your personnel with the tools necessary to succeed. A first-time supervisor often arrives in his or her new role with little experience. The program is designed to provide the skills and training to eliminate frustration and allow the new supervisor to flourish.
October 1-2 |November 6-7 |December 3-4
January 7-8 | February 4-5 | March 10-11
The DOT Process Simplified for Electric Utilities
Registration Opens October 29
Utilities Credits & Collections
Registration Opens November 12
Communicating in Crisis Situations
Registration Opens December 10