Member Training Staff Directory
ECG offers professional development programs designed specifically for communities owning and operating their own utility enterprise systems.
Our programs provide professional development and targeted support services. Both areas offer insightful tactics and strategies designed for growth and development.
All classes will be held at the MEAG Power Training Center in Forsyth unless otherwise noted. A list of our current classes are listed below. For any questions, please contact Michelle Weekly at firstname.lastname@example.org or 770.563.0435.
Basic: March 4 | Intermediate: Basic 5 | Advanced: March 6
Developing Your Key Account Program
Did you know that over 80% of new job creation in Georgia is directly tied to our existing industry segment?
In this course, you will learn the benefits of having an effective key accounts program and the risks your community is taking if one is not in place. Meet your instructor here.
Registration Opens March 5
Residential Energy Audit Training
May 16 -17 SWEET Center, Atlanta
Registration Opens March 12
Registration Opens March 19
Basic Electric Rates
Registration Opens March 27
Utility Customer Service Training
Providing municipalities with the necessary skills and resources to provide excellent service to your customer. This program is designed to offer guidance with the unique demands of the utility industry. Customer satisfaction is a key component of the overall success of your municipal enterprise systems. You will gain insight on effective communication skills.
The Customer Service training program is designed to provide maximum benefit while limiting time away from your job duties. Divided into 6 modules, our training allows flexibility in scheduling and the option of attending individual classes for subject concentration. Upon completion of the program, a Certificate of Completion is presented. A detailed description of each topic can be found here.
July 30 |August 27| September 24|October 29| November 19 | December 17
Registration Opens April 9
September 17 |October 24 | November 21
Registration Opens June 18
Excellence As A Supervisor Program
Providing training for first line supervisors, mid-level supervisors and prospective supervisors, the Excellence as a Supervisor Program is an exceptional resource to provide your personnel with the tools necessary to succeed. A first-time supervisor often arrives in his or her new role with little experience. The program is designed to provide the skills and training to eliminate frustration and allow the new supervisor to flourish.
October 1-2 |November 6-7 |December 3-4
January 7-8 | February 4-5 | March 10-11
Registration Opens April 16
The DOT Process Simplified for Electric Utilities
Registration Opens October 29
Utilities Credits & Collections
Registration Opens November 12
Communicating in Crisis Situations
Registration Opens December 10