ECG's Outage Tracking system, developed in house, tracks your outages and performs industry-accepted calculations for you, comparing your system performance to all others in the system. OTS is a web-based application (no software or hardware needed) and is packaged with a menu of Distribution Engineering services or available as a stand-alone offering.
Reliability is an aspect of utilities that many don’t appreciate until it starts failing. Not only do outages cause an inconvenience to residential customers, it can also affect the profitability of businesses that rely on utilities to maintain production or services. An outage tracking system can be a marketing tool as you speak to prospects. It provides hard data to offer your potential customers about your level of service.
Reliability of electric systems is gauged using several criteria adopted by the industry that, in general terms, measures the length and frequency of power outages.
System Average Interruption Duration Index (SAIDI) measures the average duration of interruptions for the average customer.
Customer Average Interruption Duration Index (CAIDI) measures the average restore time experienced by the average customer who experiences an interruption.
System Average Interruption Frequency Index (SAIFI) measures the average frequency of interruptions for the average customer.