Policies & Procedures

ECG's Pricing & Sales Team prepares policies and procedures for communities to aid in the standardization of routine processes. The resources are available to communities that subscribe to this service through hourly subscriptions. The documents are divided into six sections:

    Table of Contents (click to download)
        Section 1:  Service Rules and Regulations (click to download)
        Section 2:  Electric System Extension Policies (click to download)
        Section 3:  Customer Service Policies (click to download)
        Section 4:  Rate Schedules (Participant Specific)
        Section 5:  Forms (click to download)
        Section 6:  Definitions (click to download)

If you would have questions about any of these documents, please contact Holly Bisig.