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BEGIN:VEVENT
UID:69d385f199074
DTSTAMP:20260406T100745Z
DTSTART:20251211T090000Z
DTEND:20251211T160000Z
LOCATION:MEAG Training Center 148 Powerhouse Rd Forsyth GA
SUMMARY:Utility Customer Service Training Series 2: Module 4
DESCRIPTION:During the training session\,  participants will be reminded of
  both the emotional and technical aspects of resolving customers’ con
 cerns. They will be provided with specific tips on tone and wording to use 
 while educating customers. The use of empathy and other de-escalation techn
 iques will also be discussed. Moreover\,  the importance[..]\nhttps://ecoga
 .org/events/utility-customer-service-training-series-2-module-4/
URL:https://ecoga.org/events/utility-customer-service-training-series-2-module-4/
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